Terms of Service

01Agreement to these terms

These Terms of Service ("Terms") are a legal agreement between you and Pronext Softtech Private Limited, a company incorporated in India with its registered office at [Registered office address], India ("getautoR", "we", "us", "our").

They apply to our website, the getautoR Dealer Platform, the Customer App (including dealership-branded versions powered by getautoR) on Android and iOS, the Voice AI agent and all related services (the "Services").

By creating an account, downloading an app, or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.

These Terms are an electronic record under the Information Technology Act, 2000 and do not need a physical or digital signature.

02Definitions

• Dealer means a vehicle dealership, dealer group or business that subscribes to the Dealer Platform, and Dealer Users are its staff who use it.
• Customer means a person who uses the Customer App or is contacted by a Dealer through the Services.
• Dealer Platform means the web and mobile system Dealers use for leads, customers, service, KYC, loyalty, analytics and AI tools.
• Customer App means the mobile app offered to Customers, including versions shown under a Dealer's brand.
• Dealer Data means the data a Dealer or its Customers put into the Services.
• Order Form means a quote, proposal or subscription agreement signed or accepted by a Dealer.

03Who can use getautoR

• You must be at least 18 years old and able to enter a binding contract under Indian law.
• If you use the Services for a business, you confirm that you have authority to accept these Terms for that business. In that case, "you" also means the business.
• You must not use the Services if the law prevents you, or if we have previously suspended your account.

04Your account

• Give accurate, current information and keep it updated.
• Keep your login, password and OTPs private. You are responsible for activity under your account.
• Dealers are responsible for their Dealer Users, for giving access only to authorised staff, and for removing access when staff leave.
• Tell us straight away at autor.pronext@gmail.com if you think your account has been misused.

05Plans, fees and payment (Dealers)

• Dealer subscriptions, prices, number of users and branches, and included features are set out in the Order Form. If the Order Form and these Terms conflict, the Order Form wins for that Dealer.
• Fees are in Indian Rupees and exclude GST and other applicable taxes, which are added to invoices.
• Unless the Order Form says otherwise, invoices are due within 15 days, and subscriptions renew automatically for the same period unless either side gives written notice at least 30 days before renewal.
• Usage based items, such as voice call minutes, WhatsApp and SMS messages, may be billed separately at the rates in the Order Form.
• If payment is overdue by more than 15 days, we may suspend access after giving notice. Fees already paid are not refundable, except where the Order Form or the law says otherwise.
• We may change prices at renewal by giving at least 30 days notice.

06Dealer responsibilities

As a Dealer, you agree that you:

• have a valid legal basis and any required consent to collect and upload Customer data, and to contact Customers by call, AI call, WhatsApp, SMS or email;
• will follow the Telecom Commercial Communications Customer Preference Regulations (TRAI TCCCPR), including Do Not Disturb (DND) rules, WhatsApp Business policies, and all consumer protection and advertising laws;
• will give Customers your own privacy notice where the law requires, and respond to their data requests with our help;
• are fully responsible for your vehicles, prices, offers, finance and insurance products, service work, warranty, and any rewards you promise to Customers;
• will review AI generated messages, scores and summaries before relying on them for important decisions.

07Using the Customer App (Customers)

• The Customer App is free to download and use. Some services booked through it, such as vehicle servicing, are paid to the Dealer.
• The Customer App is provided on behalf of your Dealer. Any purchase, booking, service, warranty, finance or insurance arrangement is a contract between you and the Dealer. getautoR is not a party to it and does not sell vehicles or perform service work.
• Questions about prices, vehicle quality, service work or refunds should go to the Dealer first. We will help pass on your concern if needed.
• You can stop using the app and delete your account at any time.

08Loyalty points and referrals

• Loyalty points and rewards are offered by Dealers under their own rules. Points have no cash value, cannot be sold or transferred unless the rules allow it, and cannot be exchanged for money.
• Points may expire as set by the Dealer. A Dealer may change or end its program by giving reasonable notice.
• Referral rewards are given only for genuine referrals of people who agree to be contacted. Only refer people who have agreed to share their details with you.
• We or the Dealer may cancel points or rewards obtained through fraud, fake accounts, errors or abuse.
• Points are lost when an account is deleted.

09KYC and the document wallet

• Upload only documents that belong to you or that you are legally allowed to share. Do not upload fake, altered or someone else's documents.
• The document wallet stores copies for your convenience and reminds you before documents expire. Copies in the wallet may not be accepted by traffic police or other authorities as legally valid documents. Carry originals or use government apps such as DigiLocker or mParivahan where required.
• Document verification depends on third party and government sources. We are not responsible for delays or errors in those sources.

10AI features and Voice AI

• getautoR uses AI for lead scoring, follow-ups, predictions, chat and voice calls. AI output may be incomplete or wrong, and should not be treated as professional, legal or financial advice.
• The Voice AI agent identifies itself as AI at the start of each call and tells the person that the call may be recorded. Dealers must not change the agent to hide that it is AI or to mislead people.
• Customers can ask to speak to a human, or ask not to be called again, at any time. Dealers must respect these requests.
• Offers or bookings made by the AI agent are subject to confirmation by the Dealer.

11Acceptable use

You must not:

• use the Services for anything unlawful, fraudulent, deceptive or harmful;
• send spam, or call or message people who have not agreed or who are on DND lists where consent is required;
• upload content that is false, defamatory, obscene, hateful, infringing, or that contains malware;
• impersonate anyone, or misrepresent your connection with a business;
• try to access accounts or data that are not yours, or test, probe or break our security;
• copy, resell, reverse engineer, scrape or build a competing product from the Services, except where the law allows;
• overload the Services or interfere with other users;
• use the Services in breach of Google Play, Apple App Store, Meta or WhatsApp policies.

12Intellectual property

• getautoR, its logo, software, design, AI models and content are owned by Pronext Softtech Private Limited or its licensors and are protected by law. getautoR™ is our trademark.
• We give you a limited, non-exclusive, non-transferable, revocable licence to use the Services for their intended purpose while you follow these Terms.
• Dealers keep ownership of their names, logos and brand assets. A Dealer allows us to show them in its branded Customer App and, with its permission, in our customer lists.
• If you send us ideas or feedback, we may use them freely without any obligation to you.

13Your data

• Dealers own Dealer Data. You give us permission to host, process and display it only to provide and support the Services, and as described in the Privacy Policy.
• We may create aggregated or anonymised statistics that do not identify any person or Dealer, and use them to improve the Services.
• After a Dealer's subscription ends, the Dealer may export its data for 30 days. After that we delete it, except where the law requires us to keep it.
• Customers can manage, download and delete their personal data as explained in the Privacy Policy.

14Third party services

The Services work with third party services, such as WhatsApp, Meta, Google, telephony providers, payment gateways, verification partners, maps and app stores. Your use of those services is covered by their own terms. We are not responsible for their availability, content or actions, but we choose our partners carefully.

15App store terms

If you downloaded our app from the Apple App Store or Google Play, these extra terms apply:

• These Terms are between you and getautoR only, not with Apple Inc. or Google LLC. We, not Apple or Google, are responsible for the app and its content.
• Your licence to use the app is limited to devices you own or control, as allowed by the App Store or Google Play usage rules.
• Apple and Google have no duty to provide maintenance or support for the app.
• If the app fails to meet any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any). To the extent allowed by law, Apple has no other warranty obligation for the app.
• We, not Apple, are responsible for handling any claims about the app, including product liability claims, claims that the app does not meet legal or regulatory requirements, and consumer protection or privacy claims.
• If anyone claims the app infringes their intellectual property rights, we, not Apple, are responsible for investigating and handling that claim.
• You confirm that you are not in a country under a US government embargo or on any US government list of prohibited or restricted parties.
• Apple and its subsidiaries are third party beneficiaries of these Terms and may enforce them against you.

16Availability and changes to the Services

• We work hard to keep the Services available, but they may sometimes be unavailable for maintenance, updates or reasons outside our control. Any uptime commitment for Dealers is set out in the Order Form.
• We may add, change or remove features. If we remove a major paid feature, we will tell affected Dealers in advance.
• Beta or early access features are provided "as is" and may change or end at any time.

17Suspension and termination

• You may stop using the Services at any time. Customers can delete their account in the app. Dealers can end their subscription as set out in the Order Form.
• We may suspend or end your access, with notice where reasonable, if you break these Terms, fail to pay, create legal or security risk, or if the law requires it.
• When access ends, your right to use the Services stops. Sections that by their nature should continue, such as fees owed, intellectual property, disclaimers, limitation of liability, indemnity and governing law, will continue.

18Disclaimers

To the extent allowed by law, the Services are provided on an "as is" and "as available" basis. We do not promise that the Services will be error free or uninterrupted, or that AI output, predictions or analytics will be accurate or lead to any business result.

We are not responsible for the vehicles, products, services, prices, offers or conduct of any Dealer, or for any deal between a Dealer and a Customer.

Nothing in these Terms limits rights that you have as a consumer under the Consumer Protection Act, 2019 or other laws that cannot be excluded.

19Limitation of liability

• To the extent allowed by law, getautoR will not be liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, business or goodwill.
• Our total liability for all claims relating to the Services is limited to the greater of (a) the fees you paid us in the 12 months before the claim, or (b) ₹5,000.
• These limits do not apply to liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence.

20Indemnity

Dealers and business users agree to protect and compensate getautoR, its directors and staff against claims, losses and costs (including reasonable legal fees) arising from their breach of these Terms, their breach of law (including communication and data protection laws), their Dealer Data, or their dealings with Customers.

21Governing law and disputes

• These Terms are governed by the laws of India.
• If a dispute arises, please contact us first. We will try to resolve it in good faith within 30 days.
• For Dealers and business users, disputes not resolved this way will be settled by arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue will be [City], India, and the language will be English.
• Subject to the above, the courts at [City], India will have exclusive jurisdiction.
• If you are a consumer, you keep your right to approach a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

22Changes to these Terms

We may update these Terms from time to time. We will post the new version here and update the date at the top. If changes are significant, we will give you notice through the app, by email or another suitable way at least 15 days before they take effect. If you continue to use the Services after that, you accept the new Terms.

23General

• These Terms, the Privacy Policy and any Order Form are the full agreement between you and us about the Services.
• If a part of these Terms is found invalid, the rest stays in force.
• If we do not enforce a right, it does not mean we give it up.
• You may not transfer your rights under these Terms without our consent. We may transfer ours as part of a merger, acquisition or sale of assets.
• Neither side is responsible for delays caused by events beyond reasonable control, such as natural disasters, network outages or government action.
• We may send notices by email, SMS or in-app message to the details on your account.

24Contact and Grievance Officer

For questions about these Terms, or to report misuse or a complaint about content, contact our Grievance Officer, appointed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.